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Returns & Refunds

 If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again. We do accept goods back at Magic Hair Potion Ltd on the basis that the goods have been un-opened and unused and are in a re-saleable condition. By this we mean that all packaging and or cellophane wrapping and tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and will not be accepted by our Returns Dept.

We strongly advise all customers to check items thoroughly upon delivery before removing any attached labels and before disposing of any original packaging.

If the item(s) you wish to return meets our returns criteria then please return it to us using the following address:

Be Memorable
Magic Hair Potion Ltd
United House
North Road, Islington
London, N7 9DP
United Kingdom

We will refund the value of the goods upon receipt of them or exchange them if requested.

When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return.

The parcel and it’s contents are your responsibility until they reach us. We advise that you request a proof of postage from the post office when returning goods, as we cannot refund or exchange items that are damaged, lost or delayed during transit. Please note that if you are returning an item because it is unsuitable, the